julie m.

After planning what is suppose to be a trip of a lifetime through your company, I am now totally convinced your company is nothing but dishonest, deceitful and downright liars. We were contacted by a rep from your company late Sunday to reach out immediately because of a dramatic change in our flights. We were told our flight from Madison, WI to Atlanta had been cancelled and we need to find other options. We asked for more time to do research on our options. Your rep informed us that we had a one time offer to change without additional costs. We spent hours researching new flights, new dates, new hotels to find out when we called back the cancelled flight was back on... and to change to our new flight, date and hotels was going to cost us thousands more! What? After many more hours on the phone talking to your internal team, we still have no resolution. No one there is willing to admit the original flight out of Madison was NEVER cancelled! (We reached out to the airline directly and asked) We were outright lied to AND now youre not listening and are in denial of what occurred. What a disgraceful company. Never again!