Julie G.

I booked a large task two weeks out, with a check-in the day before, only to have the person assigned to my task cancel less than an hour before showing up. The person I'd hired didn't give me an explanation and once he canceled the job, and I wasn't able to ask why, as the chat feature disables once the job is canceled. Also, I am unable to leave a poor review since he never did the job. This "tasker" has 100% positive reviews, which is obviously completely inflated. I tried to find any sort of accountability on the tasker's end, but all I could find was the client's responsibility, which was to give 24 hours notice before canceling, or pay a one-hour fee penalty. In addition to the tasker being a flake, the customer service is a joke. They claim to respond to all inquiries in 48 hours, but I've heard nothing back since well past that timeframe. Outside of "emergencies" customer service won't accept chat or phone calls. I have zero confidence I'll hear back at all.