julie D.

We booked with Opodo as we wanted to book with different airlines to and from our destination due to more favourable flight times. One of the airlines for return cancelled the flight time and said we could book on a different time but needed to do this with Opodo as they were our booking agent - made sense to us. Opodo said they could not do this - I still don't understand why, but after a lot of trying to solve the issue we ended up cancelling our whole booking with them so we could then rebook the flights directly with the airlines. We were told we were entitled to 80% refund - we got about 60% back and gave up trying to recover the remaining 20% as it would have cost us more in phone calls to them in order to put pressure on them for this - they used all sorts of excuses like an error in currency rate etc. etc. So that was our first and only time of using Opodo - our advice to anyone thinking to use this website is PLEASE DON'T USE OPODO, you will most likely be ripped off. We've learnt our lesson.