Julie C.

Used Southtree to convert old video camera tapes. I paid for the "digital download" option. I waited months and months for tapes to be converted. When I finally received the email that my download was ready, there was ABSOLUTELY NOTHING indicating that the download link would ever expire. Photos attached! I had a baby around this time and forgot to download them right away.

Fast-forward about a year later, I finally got to the bottom of my to-do list and went to download my videos. They were gone. After going back and forth with customer service a number of times, I find out that I can pay $20 for a "Legacybox" subscription, THEN ALSO PAY another $20 for my download link to be resent. I go through this entire charade, am out another $40+, and STILL do not receive a download link. Sidenote---the Legacybox fee is an annual subscription service, so I will then have to go through the legwork of CANCELLING this service once I finally get my files.

Next comes ongoing phone tag with customer service reps as I cannot get a clear answer on how to actually access my files. The amount of time and money I have spent on this is 100% not worth it. Stay far away from this service.

For the record, there is a note on the Southtree website when first choosing the "download link option" for file delivery, stating that the link will be active for "30 days." But, that is never stated again anywhere on any materials I received. Then, the customer service rep I spoke to told me the link is active for "60 days." I honestly would not be angry about the expired link if the expiration time had been CLEARLY STATED in my digital download email.