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Ordered my item on July 4th. After 25 days my item had yet to arrive so I contacted Dress Lily and was told that it could take up to 25 days to arrive. HA HA. I waited a few weeks and sent Dress Lily another message and was told it could take up to 45 days for my item to arrive. Today is day 46 and my item is still not here. I have asked to be refunded twice and am only told to wait. I received an email asking if I was satisfied with the product, another joke, I don't have the product. Dress Lily is a terrible company with terrible customer service.
Julie C.'s review of DressLily earned 8 Very Helpful votes
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Prices are great. But don't expect too much in timeliness and quality. I ordered December 6th....
Dear Julie C,
Thank you for bringing the issue to our attention.
We have shipped out your order on 2016-07-07.
As it is long distance transport, the packages may be delayed by various factors.
For your case, we have offered a solution via email, could you please check your email then reply to us?
We very much regret for this inconvenience.
Best Regards
Dresslily Customer Service