Their service is excellent, and products really well made. I ordered custom dance shoes and am really thrilled with them. The first pair was sent as the wrong size. Light in the Box remade them and sent a new pair- free of charge. Very impressive! I ordered some of their TS line clothing, but beware: it's for the Asian market and runs about 2 sizes too small. I'm a Med. And the only thing that fit was an XL. It's all really well made, though. Order 2 sizes large...