Julia Z.

So my story started on 5 nov 2019, when I made order for eyeliner and palette with 12 eyeshadows. It arrived in 4 days from USA to Germany and then got stuck there for one month. Meanwhile one of friends of mine made order the same dates and her parcel got lost as well but she was offered to be refunded or to resent the parcel right away. This was processed for her very fast. And for me no answer from Customer Support for one week and then they just sent me their policy, but I already knew from my friend that there is an issue. OK.
Then after more than 1 month they decided to resent the order and no refund allowed, and again it stuck in Germany according to the tracking. In the end today I received it and guess what, on package the indicated date is 6 NOV. And today is 21 JAN 2020! And take a look at screenshots attached from my account on ColourPop about shipped time...
All of my eyeshadows are without palette cause it was out of stock and no replacement allowed, separated, it's awful. How should I use it and keep it?!
Some of colours has on package the same name as I ordered but it look totally different in reality than on their official page! (I attached photos with name on package in the mirror and on site. It suppose to be more pinky and bordo, but all of them are brown)
I don't need your freaking voucher for palette base! I'm not gonna take that risk again!
First time ordering and such disappointment.
VERY VERY POOR CUSTOMER SUPPORT SERVICE & not helpful at all!