- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
I ordered a shirt - took forever to arrive - it was not as pictured - tried to return - I have to pay for shipping which is more than the cost of the shirt. $#*! out of luck! Do Not order through this foreign company.
Julia T.'s review of NewChic earned 3 Very Helpful votes
julia hasn’t received any thanks yous.
julia doesn’t have any fans yet.
julia isn’t following anybody yet.
Empty.
Dear julia t.,
Thanks for your order and we are sorry for the inconvenience.
Here is the return and refund policy.
https://www.newchic.com/return-and-refund-hc162.html
You can get all the details here. According to the return policy, if you want to return an item with no quality issues, maybe you will be responsible for all shipping fees.
If the product you have received does not meet the information on the product page or the item has any quality problems, please contact the after-sale customer service to describe the problem. Below is the link.
If access via the computer:
https://www.newchic.com/Contact-Us-hc10.html
If access via phone/mobile:
https://pwa.newchic.com/customer-service
Claim period: Within 14 days from the date you received the item.
Customer Service response time: Within 24 hours
We will offer you a reasonable solution according to our return policy.
We apologize for the inconvenience caused. And your understanding would be highly appreciated.
Best regards,
Newchic team