Julianne J.

I placed a large order for vacation recently, and didn't receive it... 12 days later, I received a LETTER asking me to confirm my shipping address! They hadn't processed the order, and instead of emailing or calling me (they had both pieces of information available to them), they sent a letter. That set the entire transaction back almost 2 weeks! When I talked to Customer Service (really difficult, both language and comprehension issues!), they said "the warehouse only sends out letters"... what? Customer Service doesn't get involved in problems, only the warehouse?
It was a terrible experience, even working with 2 different supervisors, I will never order from them again, ever.