Julian D.

1. I really, really don't like that a full password for my new account with Nitro Tek was shown ***in full*** on an incoming email without warning - and people often use passwords for more than one site, making that potentially a $#*!-up of huge proportions.
2. If ringing for after sales service, you get put onto a sort of 'read the website/automated service' type phone message. Whereas if you are ringing to make and order you get through to a human rather quickly - I haven't any call for after sales service (I hope), but this handling of customers gave me a bad image of the company right from the start. Had I not been in a hurry I'd have looked elsewhere for the product. Testing after sales access before I buy is my usual way of vetting a company before ordering. I like to deal with humans.
3. Naming a price on a UK website without including VAT (such that pricerunner etc that then picks it up at the untaxed price) is a nasty trick to get people to your site. I'm not actually sure it's legal when offering goods for sale retail, but either way it's poor practice - yes it got my custom this time, but given a choice of anywhere else subsequently with similar prices, I'd probably buy elsewhere just on principle now.
4. When ordering it is not immediately clear what the postage price will be: I filled in a lot of info and made an order before it was refused when I clicked 'purchase', only to find the reason was that I had not been offered the postal service choices so the price was not yet made inclusive (as I later worked out after ringing/being confused by the refusal and what may have happened). So I had to do it all again and found that £6 plus was being added postage (plus VAT on postage, too). I wouldn't have been loath to pay that, but would have liked that, or a price example at least, up front.
5. A 'pick up free' service is offered - great, but it's not immediately clear which one it is/how extensive it is, so that one can see straightaway whether it's one I would use by choice or not, though it becomes clear later in the ordering process.
6. In the payment section it asks for 'credit card payment' or PayPal. Great, but when one prefers to use a debit card, one wonders if such is accepted... so why not (quite reasonably) entitle the section "credit/debit cards" or "card payment" so it's immediately obvious, or at least not more or less contra-indicated?
7. You get offered £5 for a review, take the time to write a considered review, then find that you have to sign up for Sitejabber. What that spies on, aims at me, how intrusive or not it is or not is an unknown, but I certainly was not expecting that kind of crap for my £5 - no advance warning. I'd never have done it had I known, but I'll post this to warn others - just lost another star there NitroTek... very poor!