Juliana P.

I've become extremely angry at Forever 21's despicable customer service. I was incorrectly charged twice for an item I only wanted one of. When I called to inquire about a return and refund for the item I was told I must pay for shipping myself in order to return it, even though I never wanted it in the first place. My only other option was to return it in store for store credit. Why would I want to allow this company to keep my money when they don't even respect me as a customer. None of it was helpful and I'm not sorry to say that they've lost a customer. Not that this company cares about their customers anyways. This is not the first time that I've been "held responsible" for their mistakes! I'd rather pass on my unwanted item to someone who needs it than continue to attempt to receive a refund they'll never give me. This is a greedy company that I no longer support. I'll spend my money elsewhere.