Judyth N.

Would give a negative rating if possible--a 1 is too high. Recently tried to replace my power chair; it was a nightmare! They brought me a larger chair, even though it doesn't fit in my house, because I was 3 pounds over the weight limit of my old model. Was told by several reps that if I was rechecked and was even just AT the weight limit, they would replace it with my old model. Two weeks later my doc certified that I had lost 4 pounds and was actually under the weight limit but when I then tried to exchange it, they told me I had to be TEN lbs UNDER the weight limit. This was never said by any previous service reps. Tried to blame my insurance who had already ok'd replacing the smaller chair. BEWARE! Once they've sold you equipment and have your money, they do not care and will apparently tell you any lie to make returns/exchanges impossible, no matter what they've said previously. I would NEVER recommend Hoveround.