Judy S.

I filed on feb 3rd 2018. I got a refund of 1200+ and chose the direct deposit option and paid the 25.00 fee to the bank that process the Refund Now loans. I heard nothing Monday so contacted customer service on Tuesday Feb 6,2018. The e-mail option will answer in 72 hours which is long since I got the premium package service and should have priority service. I called the number which isn't toll free to be told "Your refund wasn't high enough to qualify for the Refund Now loan." So I wouldn't even get an advance of 500 on a 1200+ return? There were no messages telling me this, and I had no clue until I filed. So I could not even cancel the refund and go someplace that would give me an advance! They KNOW they are misleading with their advertising as they show young people who would likely be single filers with probably less of a return than myself. So maybe you have to have one of those 3600 returns? Probably a SCAM and rip off! Now I am hosed and have to wait until March to get my return.