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For the first time after all the years I have been using them, I am somewhat dissatisfied with the outcome of my service. While the initial problem was somewhat corrected, it created another problem. I told the representative who did the follow-up call about this and I never heard from them again. I expected to be contacted to correct the new problem. Never happened
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It involved an on site presence for two he days - an offer to update my computer never...
I googled the number, and called to schedule an appointment. The person on the phone informed me...
Upon researching your issue, I see that you were to call our dispatcher back when things slowed down for you. I show the call logs and email correspondence of our dispatcher reaching out to you along with the notes of your response. Our dispatcher was waiting on your call back after being told you didn't have the time to deal with your issue. I also see notes stating that your issues are resolved and that a tech worked with you at no additional cost for a second new issue.