Judith K.

I have been trying to get a refund for an elderly friend who in October, bought a razor that didn't work properly. She returned it and the package was signed for by someone at the company but despite making phone calls hasn't had a refund. I've contacted the company through their website and received a confirmation email and promise that they would contact me. This was back in December. I emailed them again over a week ago and still no response. Looking at other reviews this looks like the usual response to returns. I would love to get my friend a refund, as she can't afford to make such a monetary loss.