Jude P.

Paid over £3500 for a camera on Monday from the site which proudly displays "FREE NEXT DAY DELIVERY IF ORDERED BY 2PM".

Was told on the phone DHL would collect Tuesday

Monday night received an email reading
"Your order has been processed. Your order is due for collection tomorrow.
Delivery should be the next day however due to an influx of orders at this time, we would request for you to please allow an additional 2-4 working days for delivery in case of any unexpected delays. "

Wednesday:
"It's booked for collection today with DHL, tracking will be emailed over a soon as it's available."

Wednesday Night:
"Your package was to be collected today, if tracking isn't forwarded overnight for your order like normal, I'll chase it myself tomorrow."

Thursday:
Since no tracking was provided, I asked to cancel.
"The order cannot be cancelled now, only returned in line with our returns policy."
(This was despite no tracking number or evidence that the camera had been collected by DHL)

I raised the issue with Paypal & moved for a refund. On informing nextdaydeal:

"Your package was picked up on a pallet already last night. We don't manually enter hundreds of tracking numbers daily, it's done so automatically once there is movement/updates on the tracking.
I suspect the pallet collected late last night will show updates very soon once they've stripped the pallet and scanned individual items. Our warehouse confirmed by checking all manifests."

Friday: No update. No DHL tracking number or evidence of shipping provided.

Saturday: No update. No DHL tracking number or evidence of shipping provided.

If you inform them that you might leave an honest review, you might be told:

"As per our FAQs, any action we deem malicious we would void your items warranty and blacklist the items serial number from future firmware updates"

So, according to them it was collected Weds night. Its now Saturday afternoon. They have taken more than £3500 and can't/won't provide a tracking number 5 days after payment.

I could write more, but they will likely try to have the review removed. So instead suggest you read the experiences of those who left NEGATIVE reviews & Google them.

And don't believe they offer "24/7 live chat" either.