Support ticket #*******
I only had a free trial for 30 days in June last year and you did not inform me of the charge in the following months. I even did not use your service after June last year. You are frauding me and stealing money from me! This is illegal.
So I want a refunding of all the money from July in last year until today--72 EUR
Hi Juan- I'm sorry to hear about your unexpected charges; most likely your subscription was not cancelled fully, which is why you're being charged. I've ensured that your ticket will be responded to by the end of the day!