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J S.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Baby & Kids

Member since July 2020

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1 Review by J

I wish I had seen this before placing my order.
I made my first order during the COVID epidemic and thought that the lack of communication (for approximately three weeks) or receipt of my item was due to extenuating circumstances. These were circumstances beyond everyone's control so I was willing to be patient and understanding.
After making contact with a customer service representative, I was refunded my money and told to reorder again afer 6/1. That was a reasonable request considering the circumstances, so I did. However, this time, because I had the direct email of a representative, I followed up on my order and was told by a customer service representative that it was shipping directly from the publisher. Again, no problem because I was still within the 3-7 day business day shipping window. When my item failed to arrive, I called and the phone went straight to voicemail. I emailed and got no response.
Both times, the links that provided the tracking numbers for the order did not work.
I finally settled on contacting the BBB because although I am understanding, this situation is simply unprofessional. People can be understanding when there is communication, but the lack of communication leads to a negative customer experience.

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