They don't tell you but if you order something off Tourneau.com the item comes from one of their stores and there is very poor coordination between them. I ordered a watch as a Christmas gift with overnight delivery. 2 days later it still hasn't arrived and no one can tell me when it will if ever. Got the total run around from both Tourneau and UPS. Furthermore, Tourneau customer service is only open Monday-Friday til 5pm so after hours and weekends you are SOL if there's a problem. I will not get this before Christmas, which is now ruined. SO pissed.