Joy P.

I booked and reserved a 7-seater minivan on Oct. 14,2023, to pick it up on Nov. 10,2023. I got there two hours and 17 minutes before my reservation time. Let me back up a bit. In between the time frame of October to November, I called Dollar Rent A Car to twice, one to confirm that the type vehicle would be available on the day of my pickup, and just 8 days before my scheduled pickup I called again to confirm that the van will be at the pickup location which was 2300 Rental Car Center Parkway, College Park, Georgia, USA, ATL -Hartsfield-Jackson Atlanta International Airport. On both occasions I got a YES confirmation. So, move forward now, during me standing in line, I keep witnessing frustrated people and folks started cussing about making a reservation and not getting a car. So, I called Dollar Rent A to confirm once again that my scheduled minivan was there at the pickup location, and they told me YES, all I must do is just wait in the line until I get to the counter. When I reached up to the counter, I stretched out the reservation paper to the agent who did not even look at it let alone took it from my hand. She just looked me in the eye and told me that there were no cars available and that I would have to wait 4-5 hours or come back in the morning. I told her I understood that, but I am not here for a car, I'm here for a minivan. She repeated herself again, so I repeated myself again also and asked to just at least check the reservation to see if there was a 7-seater minivan out there because I just called, and you guys confirmed that the van was out there. She left from behind the counter and called everyone's attention and stated that there was no vehicle on the lot, that there was a 4-5 hrs. Wait, and that time started at the time she checks in or to come back in the morning and neither one of these option is guaranteed and she cannot do any cancelling, we all have to cancel with who we purchased through.