Joy L.

Ordering was a challenge. Website needs some updates. $4000 for flooring, $880 to ship. It is dried out and brittle. I called and had to communicate via email with the "WEB DAMAGE" team - Translation — Nobidy knows what is going on and they don't give a damn about prompt, courteous service. One response - said it would be 3-4 days. Called three more times. Average hold time - 38 minutes. One girl said she'd call back. Of course, she didn't. 4 days to decide to reshoot damaged products. Meanwhile, I have sub contractors I've scheduled and have to reschedule everyone. This is two transactions in one: FIRST AND LAST. This company steals your money then ignores your needs - WORST EVER. WORST EVER. WORST EVER. THEY HAVE GOOD PRODUCT, but pay more elsewhere FOR PROPER AFTER SALE SERVICE. THRIR CEO NEEDS TO FIX THESE MASSIVE PROBLEMS. Price is irrelevant when you receive damaged product and they refuse to even act concerned. Attitude reflects leadership. Poor leadership is reflected in every employee I've dealt with.