Anony m.

I ordered from them last Black Friday Sale. The package arrived in the Philippines as expected but it was put on hold by customs. For clearance purposes, I was asked to submit proof of payment and FDA approval. I submitted the proof of payment and asked to waive the FDA Approval.

The invoice declared by wishtrend was only 15usd while the proof of payment that I submitted was 200usd+. As you can see it's far from reality. I asked wishtrend about it and they offered to give me an invoice with 15usd (Which is unethical). I pushed through with the current proof of payment (200usd+) and was then issued to pay for the charges. I asked wishtrend if they can shoulder some of the charges but they hesitated.

I was willing to pay for the taxes but DHL Phi was kind enough to offer that they will ask wishtrend to pay for the charges because it's only just since the misdeclaration of invoice was the cause of the package being hold by customs.

As for their reply, I was contacted by DHl Phi a while ago and they said that they were not willing to pay for the charges and wishtrend informed them to destroy the package instead. Why did they opt to do it without informing me? As if I didn't pay for the package? Are they expecting that I will simply abide and pay for the charges to be able to get it? What kind of service is that? Instead of compensating for the hassle they've caused, they chose to let 211usd be put to waste and hesitated to pay for 60usd+ charges.

At first, I thought of paying for the charges just for this hassle thing to be finished. But I realized that they would get away with it thinking that what they did was okay. I want them to realize that it's not.

Since they already decided to destroy the package, I would not be able to get the package. Hence, I would file a transaction dispute for it.

I'm really disappointed with their service. It's sad that their products are okay, but the quality of their service is TERRIBLE.