They are a rip off, fake, a scam and I been a member since June 2018 signed up waited for my July bag never got it, I tried looking for a ipsy toll free number, never found one. So I emailed them got a response they said my July bag was on it's way, no bag. I had to proceed by telling them if they didn't get my bag to me that I would consult with my lawyer, Ok. So then I finally got August glam bag but still no july... continued emailing them no response. No this morning September 1st. They are quick to take their payment for September but I still haven't received my july's glam bag. I will file a lawsuit against this fake, scamming $#*! site. Ladies be aware they to will get you. I even tried canceling my subscription. Have you all had any luck?! Please let me know. Thanks very disatisfied customer / customers.