Joyce A.

Every time I have order from UO I'm always amazed with how quick shipping and processing is, especially living in Canada (standard shipping takes a somewhere b/w a week and a week and a half). However, I do hate paying for shipping even though most/all of my orders are over $50. Also, some clothing items are very expensive but I can never find anything as good as UO. Despite, such bad reviews from others I will continue to shop and recommend urban outfitters to my friends.

Honestly, their clothes are really cute and i could spend hours browsing the site. My first time shopping here, I bought a dress for an event with express shipping and my order came in exactly 6 days, it was very cute and material was great, but the size was too small - so I exchanged it. My exchange experience was horrible, first I was on hold for around 20 minutes and the worker incorrectly put in my order so I had to call again and wait another 20 minutes for them to fix it. Again I bought express shipping ($35 freaking dollars in Canada), knowing it would come in around 6 days. HOWEVER, its been almost a week and my new order hasn't even left the warehouse. Talked to customer service multiple times and they are NO HELP, all they did was reiterate facts to me I already knew, telling me "it might ship out later today/tomorrow" and they don't have any answers to my question. Wasted my money on express shipping for a dress I can't wear to my event. NEVER shopping at Lulu's ever again.

EDIT: Karen from customer service reached out to me and provided a refund on my shipping costs! Excellent customer service even when I wasn't satisfied. Thanks Lulus!