Joshua S.

I can't overstate how much I dislike this company.

First off, it took 1.5 years for our house to be built. Our loan was in limbo the entire time. Whenever we complained to the builder they said 'our job is to build for KB, not for you'. KB gave me silence.

When we finally moved in, every single thing they installed like countertops were sloppy and damaged. The trees were dead. Most of the grass was dead. We installed our own blinds and the windows had differences of up to 2 inches right next to eachother.

They have a 'warranty service', but you practically have to scream at the corporate office to actually get anyone our. Our warranty officer doesn't answer the phone. We have to talk to the regional director.

We still have damaged items that were supposed to be fixed before we moved in. What really takes the cake is our fence was just knocked over and the retaining wall was damaged. Both issues that were supposed to be fixed before we moved in, that we pointed out multiple times. Now they write it off as 'storm damage' and will never fix it, even though I mentioned it before the storm!

Shoddy workmanship across the board, we can't get them to come fix poor paint spots, nor will they give us any paint to fix it ourselves, even though it's part of the contract!

Possibly even worse is how nepotistic and condescending they are. They only hire their friends and friend's businesses. I had a third party come out and they said "this is the worst countertop installation I have ever seen in 30 years" meanwhile I had to drag KB out here kicking and screaming to even look at it and it took 3-5 visits for them to actually do anything about it.