I ordered a queen size bed frame at $400.00. I get the frame in one box. No where near big enough for all the pieces, i open the box, and find out I'm missing half the stuff (go figure from the size of the box) i call customer service and they tell me i have to send it back, at MY cost of shipping. They wont just send me the parts im missing! I guess i should have looked at the reviews before ever doing business with this $#*! hole of a company. Needless to say, i told them i would be sending it back, and they could shove it where the sun doesn't shine sideways! NEVER NEVER NEVER NEVER NEVER do business with this shaddy company! You will regret it! Picture of the box of came in.