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They will claim that it's a dollar per report but charge you $45 for 50 reports after a week. Their support team and cancellation options are purposefully hard to reach to get you to keep paying those monthly charges. I've contacted them for a refund due to this fraud but they will not respond. Do not use, go to your states housing offices instead!
Tip for consumers:
Less scammy layout on how services work
Joshua M.'s review of Neighbor Who earned 2 Very Helpful votes
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I think it is a scam, i paid $1 twice and $5 once for the same information, however it kept goinn...
I tried to use neighborwho to contact about a dozen people (I work in real estate and needed to...
Dear Joshua,
I'm sincerely sorry to hear about your recent experience with our service. Your feedback is incredibly valuable, and we want to assure you that we take these matters seriously.
It sounds as though you may have signed up for our $1.00 7-day trial. The price for our subscription should be made clear before any charges are applied, and reaching our support team should not be a difficult task. BeenVerified provides multiple, hassle-free ways to cancel. You can call, email, chat, submit a request through our "Contact Us" form or Cancel your account directly from the app/website by clicking on More > Support > Cancel Account. We apologize if this has not been your experience.
We want to resolve this issue promptly for you. Could you please send us an email at support@neighborwho.com attn: Heather detailing your concerns? We encourage you to include any relevant details about the charges you've received. Again, I apologize for any stress and inconvenience that this situation has caused, and thank you for bringing this to our attention. We are committed to improving our service, and your feedback is an integral part of that process.
Best Regards,
Heather