Site is clearly run by people who either speak very poor English, or people who are translating their native language into English. Very poor customer support, can easily cause accounts to become blocked ( I have only had my account blocked from liking for 24 hours, but I am wary about potentially becoming completely banned from Instagram). Aside from those issues, the unfollow function is very ineffective, unfollowing very slow, or not at all. When you activate the manual unfollowing function, it does not stay enabled, and even when it is told not to, the bot tends to unfollow your own personal followers. I have had many personal friends ask me why I had unfollowed them. Terrible bot. Currently in the process of asking for a refund, hopefully they have the decency to provide me one to me.
Dear Josh
I'm sorry for your bad experience with our service. We try to do our bests to not let our customers have a problem. Contact our support agents, I will speak with them to solve your issue personally by our support manager.
Thank you