Jose S.

Sent a fully insured parcel from the UK to spain to a family member with various items worth around £30 plus £10 for the delivery. After 2 months they finally realise its been lost and ask for supporting documentation that its been lost, I send them loads of documents confirming what was inside and with the tracking status, etc. They refuse to refund because I didn't send them the correct documents for proof of what was inside, even though I did send "myEbay" screenshots and they told me that would be allowed. So I lost £40 on these thieves, Stay away