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Just had an awful customer service experience with GigSalad... we had to cancel an event due to Coronavirus since we live in NY suburb. The performer couldn't have been more proactive and understanding. However the GigSalad team decided to keep my booking fee and not provide a refund. In my opinion this is terrible customer service and maybe even illegal. Dollars aren't big but on principle this is something I will fight.
Joseph S.'s review of GigSalad earned 6 Very Helpful votes
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I am extremely disappointed with this service. I asked for a musician/instrumentalist and was...
Hi Joseph, we apologize that you were unhappy with your experience with us. The pandemic made it difficult for lots of businesses and we had to make some tough decisions when it came to handling the multitude of cancellations. We're sorry to have disappointed you and wish you and your family all the best.