Joseph M.

This company is very disorganized and unscrupulous. My fiancee and I are wedding videographers and we were so excited to become a part of Wedding Wire but we've dealt with unethical business tactics and harassment from them. The customer service is disorganized, we got conflicting information from various reps about promised leads, once we signed up we never received a confirmation or a contract, their billing system could not accept our 'in good standing' CC's and blamed the issues on the bank. We'd decided to cancel our membership but were met with hostility and harassment from customer service. I think Wedding Wire could end up being a good company under different management but our experience with them has been atrocious since the first call when we signed up for the pro membership. It's been an absolute nightmare for myself and my fiancee. We're just trying to get our business started and film weddings and we've ended up wasting our time dealing with Wedding Wire and their poor business practices. I'd stay away if you're a vendor looking to increase their business. It's a great resource for brides & grooms but for vendors... it's awful.