I recently tried calling the support team about helping me with an issue that I'm having with the food delivery app with workplace, but I was told that support is through email only, unless you're a marketing client? It's really a bummer that I can't get help with a simple issue through the phone and there is room for improvement here. I hate to be an annoyance because I know the apps are free, but there's a lot of businesses like mine relying on your apps to power their business.
Joseph, we're sorry to hear that you had trouble reaching our support team. We understand that you're concerned about not having access to phone support. Workplace currently offers email support to all users; enables phone support with faster response times to Plus users.