- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Beware before you buy!
I've poured thousands into Shein, only to be met with endless refund hassles. They often ONLY RETURN PART of your money for returns, making you jump through hoops to contact customer service for the full amount—a task that's nearly impossible.
And after weeks of waiting and sending 5 to 8 emails, they sometimes claim they never received the returns!
It's a frustrating cycle of DECEIT. As someone of Chinese heritage, it pains me to see such practices, seemingly reflective of a "Chinese way of doing business". Truly, the worst shopping experience ever.
Dont trust them! The return service is a horror! Firstly it takes more than a week or two to hear anything from them after sending the returned goods, then the refunds are ALWAYS incomplete! This means they only refund parts of your returns, and for the rest, you'll have to try to write endless emails to chase them down to refund. With my last two returns, still some items are missing. In one case, the process went on more than 3 months so the case was expired, and I didn't get the full refund! The second: they claim they didn't receive returns from an entire order, which I sent back together with some other orders, what a mess! The total value of these missing refunds sums over EUR 100, but I've spent more than 3000 on Shein in the last 2 month, what a waist of money! Never trust it again!
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.
Josephine L.'s review of SHEIN earned a Very Helpful vote
Josephine hasn’t received any thanks yous.
Josephine doesn’t have any fans yet.
Josephine isn’t following anybody yet.
Empty.
Hi! Hope you have a nice shopping experience here.
For any issues, you may contact Customer Service by app.
Click "me"-->support-->customer service-->type your question directly in the message box to get an answer or solution. If the answers don't match, please go ahead and describe the issue in detail.
We'll be glad to help you further.