I ordered a Cactuar shirt from the site and accidentally had an old address auto-fill for the shipping information. After tracking the shipment, I realized my mistake and gave them a call. Samantha answered my call and was very helpful. I was able to have another one sent to me with no charge. I was expecting to have to pay for another shipment so it was quite nice they were understanding. The shipment arrived at its expected time and the product was exactly what I was looking for. Overall a good experience for messing up my own order.