Joseph G.

Our blinds came fairly quickly - within a week or so. Of the 8 blinds ordered, only two arrived with functioning pull cords. The other 6 needed the rod to be routed through the gear. One set of blinds was not completely assembled - a string wasn't pulled through the slots. All of these items were things we could fix without sending back, but the bottom line is that we shouldn't have had to fix them. There was also one set of blinds that was made in a completely different finish than what we ordered and than the other seven blinds. Customer service got a replacement to us within a week.