Just booked a 4* Hotel in NYC was given a list of 4 guaranteed hotels that I would get as my hotel. When I got the confirmation I ended up with a hotel that wasn't even on my list and Google is showing up as a 3* hotel. So basically they guarantee 1 out of 4 listed 4 * hotels and give you something totally different. The hotel they me only ended up 20 dollars cheaper than what I could have got Yotel for on booking.com. Fraudsters.