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I tried ordering tickets for Coldplay at MetLife Stadium. I've used seatgeek several times in the past and have experienced no issues. This time, I purchased tickets through seatgeek, and my order was unable to be confirmed. Funds were already taken out of my account but said that they would be refunded within a few days. So I ordered tickets again since the representative said that ticket cancellations are "extremely rare." call me lucky because it once again cancelled my order due to an inability to confirm the tickets. Once again, funds were withdrawn and I now have to wait for $400+ to return to my account.
I called seatgeek once again and they said the best they could do for this was to simply help me search and "almost guarantee" that tickets would be confirmed. No discount, no gift card, not even a promo code for having to deal with this terrible ordeal. I'm skeptical of using seatgeek ever again.
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In town for business and decided to go to a Mariners game. So I buy one single seat ticket. I get...
Hi Joseph, thank you for taking time to share your experience. Hearing from our customers about how they use SeatGeek and issues that they encounter helps us to improve. It looks like you had a couple order attempts that couldn't be confirmed. We apologize for the frustration. This issue is rare but more likely to happen for more popular events where tickets are "flying off the shelves." There is an authorization hold on your card at checkout to verify it and also to make sure that, if a charge were to occur, it wouldn't overdraft your account. If an order cannot be confirmed, we immediately inform your credit card company to release your funds back to you. I assure you we are always working to provide a secure ticket buying experience and it's feedback like this that helps us know which direction to go in regards to our work.