I have heard a lot of great things of the company despite having military bankers that do the same thing. I have JUMPED through hoops with them and realized I am paying less than the %6 for home for out of state residency, but still found a way to make me pay more than what the tax assessors in my county said.
Bottom point:
If you are military and do not want to use the military banks ( that is preference but they at least understand the military background. I jumped through hoops with some things they asked for because they may have wanted extra money or not get it.), fact check them because my county tax assessor laughed me when I told them the when the have changed my taxes down and I still pay three grand more than the person in the same complex as the town home I mortgage.