Jordyn E.

A previous reviewer wrote: "The shipping of the product was extemely slow. If you have a deadline to meet, not likely you will receive the product when they said it would arrive. The shipping information on the site is not true..." and I wholeheartedly agree with this review. I ordered a product to give as a gift at a holiday party on December 8th. When I ordered, the delivery date said December 5-7, which worked out great for me! If it hadn't, I would have paid for express shipping! However, the item did not ship until nearly a week after I placed the order (despite the website saying production is approx. 3 business days). When production seemed slow, I reached out to customer service to see if the Dec. 5-7 estimate was still guaranteed and they assured me it was. Now, on Dec. 5, my tracking says estimated delivery on Dec. 9th, 2 days after the delivery listed on the site and too late for the occasion I needed the product for! When I reached out to customer service AGAIN, they essentially said "too bad!" and told me that the "deadline" (?) for my shipment is December 15th. What does this even mean?! Either way, the representations made on the site were false, the shipping is slow, and the service is poor. Such a bummer because the products seem great.