I ordered a waist trainer according to their size chart to what would fit me correctly. I get it in the mail and it doesn't fit at all, more than a couple inches off. I email customer service and they refuse to do a simple exchange. All I wanted to do was simply swap my size for a larger size (obviously hasn't been worn) so I can actually use the product. I received an unprofessional, rude email back. If you want a waist trainer, go to eBay and get one for $15 that works the same as this crap.