Bought an Xbox 1 x recently after my ps4 $#*! the bed only to find out I'd be wasting so much money on headsets that work for a day and control's that barely function. I shouldn't have to spend 200+dollars on the console when it hardly works. As for the tech support its a $#*!ing joke. They leave you on hold for ever and when they answer they hang up. Microsoft you are literally $#*!ing yourself in this. Fix your $#*!ty console and controllers