Jon s.

Was working on kitchen remodel. I found e floors by using search for flooring. They had a better place than I could find locally. Ordered the flooring and knew it was delayed. They said I would get notice of shipping. Didn't get anything. Called to find order had shipped but they didn't have estimate on arrival. They would email me when they knew. Next day truck drops off the shipment of 7 boxes of wreck flooring. One of the cartons is ripped open with all the flooring piece damaged ( snap together type) I called e floors and took pictures and they said they would process a new box and ship. I thought great service, let me know. I plan on working on the floor but need the other box. Fed ex pulls up with a flooring box out of the blue with about an inch ripped out of all the tiles. I refuse delivery and call e floors again for refund. ( I will find last box local) I am told it will take several weeks to figure out of shipper or manufacturing were going to pay for damaged box. Funny I paid for them 2 months ago, but e floors is going to my refund for flooring I can't use. The packaging it terrible on eteck flooring. Almost every tile was damaged somewhere on the edges. So much for simple snap and lock.