JONERI R.

I can't believe I didn't write a review sooner, since the men answering the phone at Joe's AV are incredibly rude and I hated working with them. Originally, I had my doubts purchasing our Weber from them, but thought it would be fine because there were plenty of positive reviews at the time, and I was tempted by their lower price. The grill arrived a month late, after I pushed the company to deliver it and to give me a discount for the incredible inconvenience. When it did arrive, the packaging was intact but the instruction manual was a photo copy and there was no information registering the product. Fast forward to a year later, when we moved and the movers broke our casters on the grill. I called Weber, who asked for my serial number. Guess what? THERE ISN'T A SERIAL NUMBER. Eventually the rep asked me where I purchased the grill. I told them Joe's AV, and she said "Oh, they are not an authorized dealer. Actually, we don't know where they get their grills from, and they always get rid of all of the serial numbers so you can't trace them." I should have known the lower price tag would come at a cost. Whatever you do, don't buy from these guys. They are crooks.