I ordered a pair of sneakers on Monday and paid $11 extra for shipping so that I could get them by Thursday. Due to a labor shortage in their warehouse the shoes weren't sent out until Friday. I asked for them to refund the $11 out of principle and they only offered to give me a store credit. I told them not to bother because I'm never going to order from them again anyway.
Tip for consumers: Don’t buy from them if you want your shoes shipped on time.