Jonathan R.

Just to share my mishap with this site.

Above all, one tip: GO AWAY FROM THEM. It looks attractive, but I guarantee you it's a complete scam.

We ordered at the end of May a dress for my girlfriend for a wedding at the beginning of July. After inquiring by chat and compared to what their site shows, no problem, I am supposed to receive the dress in 3 weeks.

It's September 1st and I still have not received the dress...

The carrier (TNT) ensures to have delivered the package at the end of June, without being able to bring me proof of delivery. After struggling for several weeks with TNT customer service, they finally agreed to pass the package as lost, and now ask me to get closer to the sender to make a claim and refund me.

After twenty mail with the Hebeos after-sales service, they do not want to hear anything, do not even read my emails, they answer constantly "please contact your local TNT agency".

By asking for the various documents of proof of delivery, I realize that in reality Hebeos has made a mistake in my name for delivery.

Since then, they continue to pretend to understand nothing.

And it's not over, cherry on the cake: TNT has just sent me an invoice to pay customs fees (France) for a package that I have never received!

In short, do not go absolutely, it's a big scam that cost me 140 (excluding customs fees, but that I will obviously not pay)