Submitted an order and when emailed it said I needed an extra down payment not realizing this meant they would take two payments at once I agreed to it. Then after their customer rep calls to tell me they need more information and wanted me send a photo of my social security card, my ID, and proof of address. They advertise not needing credit so there was no need for my social. They should have asked for any prior info before taking the money. I have in fact received my refund. Just be cautious there's alot of mixed here.
Hi Jonathan,
Sometimes our verification and fraud department might require a little more information for security purposes, it is most likely that they had trouble confirming all of your information first. As we are an online only company we must take precaution when lending to prospective customers. This is not something that would happen to any future orders going forward.