Jolie H.

One of the prongs came loose that was holding the diamond in my engagement ring that we purchased from Brilliant Earth quite some time ago. I called their toll free line to inquire about repairs and the associate was extremely pleasant and friendly to deal with. She advised me of their policies and how to go about returning the ring for repair. The advertised turn around time was accurate and when I got my ring back it was better than before- they even cleaned it up really nicely for me! I loved my ring before and even more now. I swore I'd write this review to commend Brilliant Earth not only for their excellent service to my husband when he purchased, but stellar customer service even after purchase with this repair.