I was trying to help my mom get a phone because she is on a fixed income. I mailed and also uploaded the necessary documents they required. ALL that happened was an email every other day saying they were still waiting for the information. Tried calling and you can't ever talk to a human being... NO CUSTOMER SERVICE whatsoever! It is 3 months later so I sent them an email to cancel and I am still getting their standard email with " waiting to hear from you". I think it's a scam
Customer service is available Monday - Friday 9am - 6pm EST at (855) 754-6543. Due to extremely high call volume we must handle calls in the order they were received, but stay on the line and you'll be sure to reach a live rep!