Jo L.

Stay away from this company! I placed an order with them and waited and waited for my plants to ship, one of which was a houseplant. When nothing shows up after over a month, I wrote. They told me the plants were in the process of being shipped. Waited and when nothing showed up, I called them. The woman told me I had to write a letter to cancel the order because she couldn't do it over the phone. Since when can something not be cancelled over the phone unless she's just an answering service and not connected with Burgess at all? So, I wrote again, and once again was told they were in the process of shipping the order. Therefore, they probably couldn't cancel it. I finally got fed up, and told them to either give me a tracking number or refund my money. Supposedly, they had refunded the money the day prior to my writing them yesterday. Funny thing is, I checked and no refund as of yet on the credit card. My advice to everyone... do not order from this company. I have no idea who or what they are, but they definitely are not on the up and up!