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I have enjoyed the actual watch itself but I am about to purchase my 4th watch band.
The original watch band lasted 13 months only. Fitbit do not support their own product with replacement bands so I bought a cheap replacement on line. These are no better or worse than the original band from Fitbit.
My watch is now stuck together with sticky tape.
I found courteous lip service to my enquires at first then silence. I will not spend any more money on Fitbit devices.
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Hi Joh,
We're sorry to see your Fitbit Surge in this condition.
Though the band isn't interchangeable, we may be able to look for a way to help you. We're not sure if you've already contacted our team via contact.fitbit.com, but if you haven't yet, we recommend doing so.
We'll do our best to help you get back on track.
Sincerely,
Fitbit Support